Zentroride

Terms & Conditions

These Terms of Use ("Terms") govern your access to and use of the ZentroRide platform, services, and website. By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the platform.

Overview of Services

ZentroRide (operated by ZENTRO RIDE PASSENGERS TRANSPORT – L.L.C – O.P.C) provides technology-enabled access to the following transportation services:

  • Transfers: Fixed-point rides (e.g., airport, hotel, intercity)
  • Hourly Chauffeur: Time-based vehicle hire with a professional driver

Each service can be booked as:

  • Urgent Ride: On-demand booking for immediate pickup
  • Scheduled Ride: Booked in advance for a specific time

Legal Entity Details

  • Legal Name: ZENTRO RIDE PASSENGERS TRANSPORT – L.L.C – O.P.C
  • Trade License: CN-5387980
  • Legal Form: Limited Liability Company – Sole Proprietorship Company
  • Registered Office: Al Hosn, West 4, Abu Dhabi
  • Email: info@zentroride.com
  • Contact Number: +971 58 530 3875

Eligibility to Use the Platform

  • Be at least 18 years of age
  • Have the legal capacity to enter into contracts
  • Provide accurate and up-to-date account information
  • Accept full responsibility for all activity on your account

Description of Services

Transfers

Point-to-point rides suitable for airport transfers, city transport, and intercity travel. Includes:

  • 15 minutes free waiting time for standard pickups
  • 60 minutes free waiting time for airport pickups
  • All fares are fixed and inclusive of tolls, VAT, and fuel

Additional charges may apply for:

  • Delays beyond the free waiting time
  • Mid-trip stops or route changes
  • Luggage requiring vehicle upgrade

Hourly Chauffeur

Hire a vehicle with a professional driver based on time. Suitable for errands, business meetings, or events.

  • Minimum booking: 3 hours
  • Maximum booking: 14 hours
  • Unlimited distance within the same city

Additional charges apply for:

  • Travel outside the city of pickup
  • Extended time beyond booked hours
  • Long idle time or excessive waiting

Booking Options

Urgent Ride

  • Estimated arrival: 30–60 minutes
  • If no driver is assigned within 60 minutes, the booking will be cancelled automatically and refunded in full
  • Cancellation after driver dispatch may incur charges

Scheduled Ride

  • Must be booked at least 1 hour in advance
  • Can be modified or cancelled up to 24 hours before pickup without penalty

User Responsibilities

  • Keep your account credentials secure
  • Arrive on time at the pickup location
  • Use the service lawfully and respectfully
  • Avoid damage to the vehicle or misconduct during the ride
  • Seat belts must be worn; no smoking or illegal substances allowed

Pricing & Payments

  • Prices are fixed, transparent, and shown before confirmation
  • Includes tolls, VAT, fuel, and basic waiting time
  • Extra charges apply for overtime, extra stops, or intercity travel (for hourly rides)
  • Accepted payment methods: cash, card, or approved digital wallets
  • Receipts are issued electronically after trip completion

Cancellations & Refunds

User Cancellations

  • Urgent Rides: Free if cancelled within 5 minutes and driver not dispatched
  • Scheduled Rides: Free if cancelled more than 24 hours before pickup

ZentroRide Cancellations

  • If we are unable to fulfill your booking, it will be cancelled and fully refunded

Refunds

  • Processed to the original payment method
  • No refunds for no-shows or cancellations outside allowed windows
  • Disputes must be reported within 48 hours of the ride

User Conduct and Safety

  • Respect your driver and vehicle at all times
  • Use appropriate language and behavior
  • Comply with all local transport rules and safety regulations
  • Drivers may cancel a ride in case of misconduct or safety concerns

Platform Liability Disclaimer

  • ZentroRide functions as a ride-booking platform; we are not the transport provider
  • We are not liable for delays caused by traffic, weather, or third-party issues
  • Our liability is limited to the value of the affected booking
  • We are not responsible for items left in vehicles

Changes to the Service or Terms

  • ZentroRide may update services, features, or these Terms at any time
  • We will notify users of material changes via email, app, or website
  • Continued use of the platform means you accept the updated Terms

Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the operating jurisdiction. Any dispute arising from the use of the platform will be handled by the competent courts within that jurisdiction.

Contact Us

  • 📍 Al Hosn, West 4, Abu Dhabi
  • 📧 info@zentroride.com
  • 📞 +971 52 519 9438

Entire Agreement

These Terms represent the entire agreement between you and ZentroRide concerning your use of the platform. If any part of these Terms is found invalid or unenforceable, the rest shall remain in effect.