Help Centre

Right now, with a chauffeur within 30 minutes, or any time from 30 minutes ahead up to a year ahead. The pickup times you can choose are shown when you book.

Yes. The fare for your vehicle is shown before you confirm. If you pay by card, the card charge is shown as its own line at checkout.

Each vehicle shows the free waiting time it includes when you choose it — usually longer for airport pickups than for other rides.

Add your flight number when you book, and contact our team if your arrival changes, so your chauffeur can plan for it.

Yes — infant, child and booster seats can be added when you choose your vehicle, and Meet & Greet for a pickup.

By card online, or choose cash or bank transfer at checkout.

Yes. Enter the passenger's name and contact details; they are shared with the chauffeur for the ride.

Yes. If you booked with an account, cancel from My Bookings. More than 24 hours before pickup the amount paid is refundable in full; within 24 hours it is not. If you booked without an account, contact our team.

Yes, from My Bookings while the pickup is more than 24 hours away. Our team confirms the new time. Closer to the pickup, contact us and we will help where we can.

Once a refundable cancellation is confirmed, our team processes the refund to your original payment method or by bank transfer. How long it takes to reach you depends on your bank.

No. Sign in with your email and the six-digit code we send you. You can also use a password if you set one.

Open the booking in My Bookings to view, download or print its documents.

Rewards in your ZentroRide account. You can use them towards part of a booking when you are signed in; they have no cash value.